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Preparation for Upgrade and Data Migration of LEARN@PolyU
Please note that from the following dates, LEARN@PolyU will NOT be available.:
- 14/06/2015 (09:00) to 14/06/2015 (14:00)

After 14/06/2015 (14:00), Only the following courses will be available:
- 2014/15 Summer term.
- 2014/15 All year semester courses.
- HSEO Online safety Training and Registration System
- HLS Healthy Lifestyle Programme
- Online Tutorial on Academic Integrity
- SAO PolyU Online Student Services
- Sandbox course

Other courses will not be accessible by students in order to prepare for upgrade exercises during August. And we encourage instructors not to update the disabled course. Because any update or changes after this preparation exercise will not be included for migration and Blackboard upgrade.

If you have any trouble or any concerns about the courses availability, Please contact the ITS Help Centre at 2766 5900 for special assistance.

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System Announcements

System Announcements

  • Sending Mail to users causes Error (Thursday, October 9, 2014)

    Issue Description:

    Sending mail to users caues an error (error 404/502) display and not all emails are sent.

    This is status as Known Issue by Blackboard. And will plan to be fixed in future release of Blackboard. This issue will be hit when course instructor send email to more than 100 users.
    To send email in smaller batch per users (e.g:40 users in 1 time.).Send Email > Single / Select Users > Select users from the list.

    Steps to Replicate:• Click tools in the course menu• Click send email• Send to all users• Generate an email and click send

    Observed Result:The system error message from the Blackboard server was 404 or 502 Bad Gateway

  • Blackboard Security Alert: DO NOT Respond to Phishing E-mails (Thursday, October 9, 2014)

    The Information Technology Services (ITS) Office wishes to alert you to an email purporting to be sent from the "Blackboard [mailto:Alert.msg@blackboard.com] " with a subject of “Notification Mail” , "New Notification" or “Blackboard Learn Access”.You are requested to click on hyperlink and provide some account information like your NetID and NetPassword. Please DO NOT respond to the message. Anyone who has already provided your user credentials (NetID and NetPassword), please report to the ITS Help Centre and reset the account password as soon as possible. In addition, please be reminded once again that ITS does not have the practice of asking users to provide their account password through email.

    The following please find samples of the fraudulent email message for your reference:

  • Browser and Operating System Requirements (Friday, June 27, 2014)

    Please ensure your personal computer (PC) meets the "Browser and Operating System Requirements." Click Here for detail.

    Also, Blackboard Learn requires the latest version of Sun Java Runtime Environment 7 (JRE 7).
    Please download JRE 7 from Here if you don't have it on your PC.

  • Login Account for UAT User (Friday, July 6, 2012)
    Please contact itbb@inet.polyu.edu.hk for your UAT Server Access


Quick Link

e-Learning Support

Phone: 2766 5900
Hours: Every Monday to Friday
9:00am to 5:30pm
Support: http://www.polyu.edu.hk/hots

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